Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fountey.com

Please note the customer is liable for the cost of shipping on returned items.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@fountey.com.

Bicycle warranty : 

Fountey frames, forks and bars, are covered by a 6 months warranty on manufacturing defects.

What is Covered:
Manufacturing defects

What is NOT Covered:
Normal Wear and Tear
Paint work 
Riding that falls out of "Normal Use"
Improper Assembly
Negligent Maintenance: DO NOT Ride your Fountey Bicycle with loose screws or bolts. Everything should be tight and secure before each ride. Riding with loose components can lead to irreparable damage to your frame and/or components. We will always try our best to get your ride back up and running should it be defective, but we cannot honour warranty repairs or replacements that falls under the above mentioned criteria.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or used products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@fountey.com.